Check-in & Check-out
Guests are requested to carry a valid government-issued photo ID at the time of check-in.
Standard check-in and check-out timings will be as per the hotel's policy.
Early check-in and late check-out are subject to availability and may be chargeable.
Guests are requested to inform the hotel in advance if they expect to arrive late.
Front Desk & Guest Assistance
The front desk is available 24 hours for guest assistance and basic hotel-related services.
Guests are requested to cooperate with hotel staff during check-in, check-out, and other verification procedures.
Any special requests should be communicated to the hotel in advance and are subject to availability.
Parking
On-site car parking is available for hotel guests.
Parking is subject to availability and may not be reserved unless confirmed by the hotel.
Guests should park only in designated parking areas.
The hotel is not responsible for loss or damage to vehicles or belongings kept inside vehicles.
Airport Transfer
Airport transfer service may be available on request and is subject to availability.
Guests should contact the hotel in advance to confirm transfer requirements, timings, and applicable charges.
Additional charges may apply depending on the vehicle type and transfer requirements.
Guest Identification
All guests are required to provide valid government-issued identification at check-in.
Foreign guests must provide the documents required under applicable regulations.
The hotel reserves the right to refuse check-in if the required documents are not provided.
Room Occupancy
Only the number of guests mentioned in the reservation are permitted to stay in the room.
Any additional guest must be registered with the front desk and may be subject to additional charges.
Guests should not exceed the maximum occupancy of the booked room category.
Room & Hotel Property
Guests are requested to take care of hotel rooms, furniture, fixtures, linen, and other property.
Any damage, loss, or misuse of hotel property may result in applicable charges.
Hotel property should not be removed from the premises without prior permission.
Cleanliness & Hygiene
Guests are expected to maintain cleanliness and hygiene within the property.
Littering or disposal of waste outside designated areas is not permitted.
Any unusual cleaning requirement or damage caused by guests may incur additional charges.
Noise & Guest Conduct
Guests are requested to maintain a peaceful environment and avoid excessive noise.
Loud music, parties, or activities that disturb other guests may not be permitted.
Guests must behave respectfully with hotel staff and other guests.
The hotel reserves the right to take appropriate action in case of misconduct.
Smoking
Smoking is permitted only in designated smoking areas, where applicable.
Guests are requested not to smoke in restricted areas or rooms.
Any violation of the hotel's smoking policy may result in applicable cleaning or other charges.
Visitors
Visitors may be required to register at the front desk.
Visitors are permitted only during the hotel's designated visiting hours, if applicable.
Overnight stays by unregistered visitors are not permitted without prior approval from the hotel.
Safety & Security
Guests are requested to keep their valuables secure and use the facilities provided by the hotel where available.
Guests should follow all hotel safety instructions and emergency procedures.
Any suspicious activity should be immediately reported to the front desk.
Children & Extra Guests
Children are welcome subject to the hotel's occupancy policy.
Extra beds or mattresses, where available, are subject to availability and additional charges.
Guests should confirm children's accommodation requirements with the hotel before arrival.
Pets
Pets are allowed only if specifically confirmed by the hotel in advance.
Additional charges or restrictions may apply.
Guests are responsible for ensuring that pets do not disturb other guests or damage hotel property.
Cancellation & No-Show
Cancellation and no-show policies will be applicable as per the rate plan and booking conditions selected at the time of reservation.
Guests are advised to review the cancellation terms before confirming their booking.
Payment
Guests must settle all applicable room charges and additional expenses according to the hotel's payment policy.
Additional services, food, transportation, or other facilities may incur separate charges.
Prohibited Activities
Illegal activities, gambling, possession of prohibited substances, or any activity that may endanger other guests or staff is strictly prohibited.
The hotel reserves the right to take appropriate action in case of violation of these rules.
General
Hotel policies may be updated when required for safety, security, or operational reasons.
By staying at Hotel Apple Resort Sangla, guests agree to follow the hotel's rules and instructions.
For any special requirements, guests are advised to contact the hotel before arrival.